Privacy Policy

At Dream Royal we take your privacy seriously. This page explains what information we collect when you use our site and services, how we use and protect that information, and the choices available to you. We aim to keep this clear and practical for players in Canada and elsewhere who create an account, make transactions, or browse our site.

Types of data we collect

We collect information you provide directly and data gathered automatically when you use our services. This includes account details, transactional records, and technical information needed to operate the site reliably.

Personal data

Personal data includes name, email address, date of birth (to verify age), billing and contact details, identity documents when required for verification, and payment information. We collect this information when you register, deposit or request withdrawals, or contact support.

Technical data

Technical data covers IP address, device and browser type, operating system, and connection details. We also record session activity, page views, and error logs to keep the service running and secure.

Transactional data

Transactional data includes deposit and withdrawal records, bet and game activity, bonus and promotion usage, and any communications about transactions. This information helps us process payments, resolve disputes, and comply with standard compliance checks.

How we use your information

We use personal and technical data to create and maintain accounts, process payments, verify identity, detect fraud, and provide customer support. Transactional data is used to complete transactions, maintain account history, and manage responsible gambling controls. We may also use aggregated or anonymized data for service improvement.

Data protection practices

We protect data using industry-standard security measures including SSL/TLS encryption for data in transit and access controls for stored data. Access to personal information is restricted to employees and service providers who need it to perform their duties. We review our security practices regularly and respond to incidents according to our internal procedures.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions, and analyse site usage. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality. We may also use third-party analytics and advertising providers to help improve the site.

Information sharing and third parties

We share personal data with trusted service providers who perform services on our behalf, such as payment processors, identity verification, and analytics. We may disclose information in response to legal requests or to protect our rights, users, or the integrity of the service. We require third parties to protect your data and use it only for the agreed purposes. For clarity, our platform is operated under the name DreamRoyal and we work with external partners to deliver payments and technical services.

User rights

You have the right to access, correct, or request deletion of personal information held about you, subject to legal and compliance obligations. To request access or changes, contact us using the address below. We will respond in line with applicable privacy rules.

Access, correction and deletion

To update or remove your data, sign in to your account and use the available settings or contact support. Some information may be retained for recordkeeping, fraud prevention, or legal compliance even after account closure.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page with an updated date. If you have questions about this policy or need assistance, contact [email protected].