Responsible Gambling Policy

At Dream Royal we take safer play seriously. We want every player in Canada to enjoy their time with clear control over their account and activity. This page explains the tools we provide, how to set limits, and where to get help if gambling stops being fun or starts to cause harm.

Our player protection principles

We prioritise player safety, transparent information, and easy access to controls. We design account tools so you can manage your spending and time spent playing. We expect players to follow local laws and to use the responsible-gambling features available in their account.

Activity-control tools

You can use the options below from your account settings or by contacting support. Our team can help set or remove limits and explain the steps if you need assistance.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be lowered immediately. Requests to raise limits may require a short waiting period and verification to protect your account and financial safety.

Loss limits

Loss limits cap the amount you can lose over a chosen time frame. Use these to manage risk and avoid chasing losses. Loss limits apply across real-money play and are monitored in your account history.

Time limits and account breaks

Choose session or daily play limits to limit time spent gambling. You can also take an account break for a set number of days, during which play, deposits, and bonuses are suspended.

Self-exclusion

If you need a longer break, self-exclusion closes access to your account for a chosen period. Self-exclusion can be temporary or permanent. Once a self-exclusion is active, account access and promotional contact are disabled for the selected term.

Recognising signs of problematic behaviour

Common warning signs include chasing losses, borrowing to play, neglecting work or family, lying about gambling, or spending more time than intended. If you notice these signs in yourself or someone you care about, consider using limits or seeking support.

Practical tips to stay in control

Set limits before you start, treat play as entertainment, avoid gambling when upset or under the influence, and check your activity regularly. Use session timers and deposit caps to keep play within planned boundaries.

Professional help and support organisations

If you need further assistance, contact your provincial or territorial problem gambling helpline or national support services. You can also reach our support team via live chat or by email at [email protected] to discuss limit options or to request self-exclusion. For urgent mental-health needs, contact your local emergency services.