User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the Dream Royal platform. They explain the relationship between us, the operator, and you as a user. By creating an account or otherwise using the site you accept these terms and any updates we publish. Please read them carefully and contact support if you have questions.

Account responsibilities

You are responsible for keeping your account information accurate and secure. Use only your own name and details, protect your password, and notify us immediately of any unauthorized access. We allow one account per person; multiple accounts may be closed and balances voided. We may ask for identity and address verification before allowing withdrawals or higher limits. Accounts may be restricted, suspended, or closed if we suspect fraud, chargebacks, collusion, bot use, or other prohibited activity.

Eligibility requirements

To use DreamRoyal you must meet the minimum legal age to gamble where you live and be located in a jurisdiction where online gambling is permitted. We may refuse service to residents of certain provinces or countries; check the registration page for current availability. You must not open an account on behalf of someone else or provide false information during sign up.

Acceptable platform use

Use the site for lawful, personal entertainment only. Prohibited conduct includes money laundering, account sharing, automated play, abusive behaviour toward staff, and attempts to exploit game or bonus mechanics. Any attempt to manipulate results or systems may lead to forfeiture of funds and permanent account closure. We reserve the right to monitor activity and take action to protect the integrity of the platform.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms that form part of these Conditions. All offers include conditions such as wagering requirements, game restrictions, maximum bet limits while a bonus is active, and maximum cashout caps. Only one active bonus may apply per account unless a promotion states otherwise. Abuse of promotions may result in bonus cancellation and account action. Always consult the specific promotion terms before claiming an offer.

Deposits and withdrawals

We support a range of payment methods including major cards, Interac and common cryptocurrencies. Deposits are typically instant; withdrawals are subject to verification and processing timelines. Crypto withdrawals are usually processed quickly after approval, while bank transfers may take several business days. Withdrawal limits and minimums apply and may vary by method and account status. We may place holds on withdrawals while conducting routine checks to comply with our policies.

Dispute resolution

If you have a dispute, contact our support team so we can investigate. We will review account activity, provide details of our findings, and work to resolve the matter. Where appropriate, accounts may be temporarily restricted during investigations. If a dispute cannot be resolved through our support channels, you may pursue further options under applicable law in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and may be communicated to registered users. Continued use of the site after changes are posted constitutes acceptance of the revised terms. For any questions about updates or how they affect your account, contact support.