Get in touch with our team

Need help? The Dream Royal support team is ready to assist with questions about your account, deposits and withdrawals, technical issues, or general feedback. Reach out any time via live chat, email or phone for fast, practical help. If you’re a VIP or affiliate, DreamRoyal staff can also guide you through payments and partnership enquiries. Our team handles verification, security checks and bonus queries, and will aim to resolve routine account requests quickly during the hours shown below.

Department	Contact
Customer support	[email protected] (live chat 24/7, English)
General enquiries	[email protected] (response within 24 hours, English)
Affiliate enquiries	[email protected] (partnerships & payouts, English)
Payments	[email protected] (billing & withdrawals, English)
Phone	+1 416 732 4951 (voice support, English)
Working hours	24/7 (English support)

Email assistance

Email is our preferred way to handle detailed requests, account issues, or any matter requiring explanations or documents. Please email [email protected] with a clear subject line, your account name, and up-to-date contact details to avoid delays. Attaching relevant documents or screenshots speeds verification and helps us resolve your request faster.

Contact Form

Name

<label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;" /><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" placeholder="How can we help?" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0b74de;color:#fff;padding:10px 12px;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly to all support requests. Most inquiries are answered within one business day. For account verifications, payment checks or technical investigations, please allow extra time as these can take longer depending on their complexity and required documentation. If your issue is urgent, note this in your message and we’ll prioritise it where possible.

Feedback

We want to hear from you. Please share any feedback, suggestions or ideas to improve the site. All submissions are reviewed carefully by our team and used to refine features, promotions, and the overall user experience. Your input helps us make the site easier to use and more reliable for players across Canada, so thanks for taking a moment to let us know.